Legal notice

Privacy and Cookies Policy

This Privacy and Cookies Policy is intended to explain how Orioli Coffee collects, stores, and processes your personal data and other data that may be collected for statistical analysis purposes.

Orioli Coffee, headquartered at Rua dos Lusíadas 55A, NIPC 516196405, is responsible for the website www.oriolicoffee.com and is committed to ensuring the privacy and protection of the personal data of customers and visitors, in accordance with all applicable legal and regulatory standards.

Orioli Coffee reserves the right to periodically update and change its Privacy and Cookies Policy to reflect any changes in the way our customers' personal data is processed or in legal terms. The most recent and current version of the Privacy and Cookies Policy will be displayed on the Orioli Coffee website, and it is advisable to check it periodically for any updates or changes.

Guiding principles

The main objective of this policy is to consolidate the relationship of trust and proximity between Orioli Coffee and its customers. It also aims to demonstrate transparency in the processing of the data collected and to inform all customers of their rights and how they can exercise them as data subjects.

Legal basis

Data protection

We use various measures to ensure the security of the information collected, the protection of the personal data collected, and to prevent unauthorized use, alteration, access, disclosure, loss, or destruction.

As the data subject, the customer has the right to know what data is collected and stored, as well as to change it in the customer area and request the store to export or delete it.

The data that is collected

I. Customer registration or purchase

When registering or making a purchase at Orioli Coffee, the following data is collected: email, name, address, postal code, location, telephone number, and tax identification number. The data collected through the customer's purchase process will be processed automatically and is intended for contacting the customer and processing orders, such as shipping orders or issuing invoices.

II. Newsletter

When subscribing to the Orioli Coffee Newsletter, the following data is collected: name and email address.

III. Contact form

Orioli Coffee may also request personal data in contact forms, namely name, email address, and other information provided by the visitor.

IV. Browsing on Orioli Coffee

Data related to browsing the store is also always collected. Examples of this type of data are device and browser information, network information, and IP address.

Purposes for which data is collected

Personal data is collected and processed for the following purposes:

Provision of services:

Compliance with tax obligations;
Shipping of orders;
Processing of orders;
Billing;
Resolution of issues such as cancellation, return of products, or refund of the value of products and/or services in accordance with applicable law;
Customer support: clarification of questions about products, the operation of Orioli Coffee, or any other issue requested by the customer.

Direct marketing (e.g., email marketing):

In order to keep the customer up to date on order status or any news at Orioli Coffee, we may send emails and/or text messages with commercial communications regarding offers, products, or campaigns, as well as thematic content and information about the processing of registered orders.

For marketing purposes, at Orioli Coffee we may consider and use certain data such as products viewed, products on the wish list, or left in the abandoned cart. Marketing communications are made after and with the customer's prior consent.

In any case, Orioli Coffee seeks to ensure that the information and data collected and used are appropriate for the purposes described and do not constitute an invasion of customer privacy.

When do we collect data?

Data is collected when a customer registers with Orioli Coffee, subscribes to the newsletter, fills out the contact form, places an order, or while browsing the store.

What are your rights and how can you exercise them?

The owner of personal data has the right, at any time, to request access, rectification, opposition, export, and/or deletion, as well as the right not to be subject to automated decisions.

The customer may exercise any of these rights with Orioli Coffee by submitting a request to the following address: oriolicoffee@gmail.com. The customer may also lodge a complaint with the National Data Protection Commission (CNPD).

Data retention?

Orioli Coffee is required to retain information for tax and audit purposes in accordance with applicable law.

Orioli Coffee stores your data for 60 months due to specific requirements and practices inherent to Orioli Coffee and its sector of activity, or until the customer requests that it be deleted from the database. In the case of requests for information, the personal data collected will be retained for 12 months after the date of registration by the customer, a period that Orioli Coffee considers reasonable for maintaining the commercial relationship with its customers and for any pre-contractual procedures. After this period, the data will be destroyed. The data subject may, at any time, request access to, rectification, or deletion of their personal data by sending an email to oriolicoffee@gmail.com.

If the customer registers with Orioli Coffee, they can check, edit, or delete their personal information at any time from the customer area on the Orioli Coffee website. At the customer's request, Orioli Coffee may change certain customer data associated with registered orders.

Data sharing

Orioli Coffee does not transfer or sell any personal data to any entity other than those necessary for the operation of the service. Personal data will also not be used for any other purpose without the data subject's consent.

Any third party with whom customer data may be shared is required to use it exclusively for the purpose of performing its service on behalf of Orioli Coffee.

Orioli Coffee may also disclose personally identifiable information under special circumstances, such as in compliance with court orders or when certain actions violate the Terms and Conditions of the business.

Cookies

Orioli Coffee uses cookies on its website. The cookies used do not collect information that identifies the visitor, but rather information about how they interact with the store's website. The data collected is used for statistical purposes, to provide and improve the service and user experience.

What types of cookies are used?

Analytical cookies: these are used for the purpose of creating and analyzing statistics in order to improve the functioning of the website, without ever collecting personal information.

Functionality cookies: these store the user's preferences regarding the use of the website, so that it is not necessary to reconfigure the website each time you visit it.

Third-party cookies: These cookies are created from third-party services, such as Google, YouTube, Facebook, among others. They can be used to show you advertising related to your actions on the website.

For any other questions related to the protection of your personal data or about the cookies used, you can contact us at the following address: oriolicoffee@gmail.com