The user can cancel the order up to 24 hours after the order, through the email oriolicoffee.com and the instructions for cancellation or return of the goods answered and defined by Orioli Coffee, by the same means of communication.

The user has the right to return the purchased products within 14 days of their receipt, provided that the products have not been used and are in perfect condition and able to be sold again. Products returned open, without original packaging, incomplete, damaged or used by the customer will not be accepted.

The cost of sending the return will be borne by the user, unless the return is made due to a manufacturing or shipping defect of Orioli Coffee.

Whenever possible the return should be made by the same payment method made at the time of purchase.

Products must be returned within 14 days of the date on which you communicated your decision to Orioli Coffee.

The customer has the right to cancel the workshop or training up to fifteen days prior to the respective training. In case of cancellation by the consumer within the indicated period, Orioli Coffee will refund the full value of the training.

In case of cancellation request by the consumer after the 15 days mentioned above, Orioli Coffee returns 50% ( fifty percent) of the training value to the customer.

Orioli Coffee reserves the right to cancel any training or workshop at any time by notifying the consumer in advance and returning the full value of the training.

If the full amount of the training or workshop is not paid up to fifteen days prior to the respective selected date, the training will be automatically canceled, without returning value to the customer.

In case of withdrawal by the customer, there will be no refund by Orioli Coffee, being a new certification date to be defined in common agreement between the parties.

Failure to comply with any of the mentioned deadlines implies the failure to perform certification on the scheduled dates.